Shipping policy

Thank you for shopping with PowerPrint Embroidery & Print Vancouver.
We ship all custom embroidery and printing orders from Vancouver, BC using UPS for fast, reliable, and fully trackable delivery.

How Shipping Prices Are Calculated

Shipping rates shown at checkout are automatically generated in real-time using UPS.
Your shipping price is calculated based on:

  1. Total package weight 

  2. Package size 

  3. Destination address

  4. Current UPS rates and surcharges

Shopify uses UPS Live Rates to guarantee the most accurate price.
When possible, multiple items are combined into one shipment to reduce your cost.

Processing Time

All orders are custom-made. Processing times may vary depending on the complexity of the design.

Embroidery:

  • Standard embroidery: 3–7 business days

  • Large, detailed, or multi-item embroidery orders: 5–10 business days

DTF & Custom Printing:

  • Standard DTF print or garment print: 2–5 business days

  • Bulk print orders: 4–10 business days

Processing time does not include shipping time.

Shipping Time (UPS)

Once shipped, typical UPS delivery times are:

  • Canada: 1–5 business days

  • USA: 3–7 business days

  • International: 5–14 business days

UPS delivery times may vary due to weather, customs, or other carrier delays.

Tracking Information

All orders shipped via UPS include a tracking number.
You will receive tracking updates by email as soon as your order is dispatched.

Local Pickup (Vancouver)

Local pickup is available if selected at checkout.
We will email you when your order is ready for pickup.

Customs, Duties & Import Taxes

Orders shipped outside Canada may be subject to:

  • Import duties

  • VAT or GST

  • Customs processing fees

These charges are not included in our shipping rates and must be paid by the customer.

Delays, Loss, or Damage

While we ensure secure packaging, we are not responsible for:

  • Carrier delays (UPS transit issues)

  • Packages marked “Delivered” but not received

  • Incorrect addresses provided at checkout

If your package arrives damaged, contact us within 48 hours with photos so we can support a UPS claim.

Wrong Address Policy

Please review your shipping address carefully at checkout.
If the order has already shipped, we cannot reroute it.
If returned to us, reshipping costs may apply.

Need Help?

We're here to assist you.

Email:  admin@powerprint.ca

Website: PowerPrint.ca

Location: Vancouver, BC, Canada