Refund policy

At PowerPrint Embroidery & Print Vancouver, every order is custom-made.
We carefully review the design, details, and garment selection with you before production, and we always double-check each item before shipping.

Because all items are personalized, we do not accept general returns or refunds.
However, if there is an issue with your order, we are here to help.

Custom Products (Embroidery & Printing)

All embroidered and printed items are custom-made specifically for you.
For this reason, we cannot offer refunds or exchanges for:

  • Wrong size chosen by customer

  • Wrong color selected by customer

  • Change of mind after production

  • Minor variations in color or placement typical of handmade/printed items

If something is wrong with your order

If you receive an item that is damaged, incorrect, or not as discussed, please contact us within 7 days of receiving your order.

To review the issue quickly, please provide:

  1. A clear photo of the item

  2. A photo of the order packing slip (if available)

  3. A brief description of the problem

Send everything to: admin@powerprint.ca

We will review the photos and determine what we can do, which may include a replacement or a partial/full remake depending on the situation.

7-Day Reporting Window

Issues must be reported within 7 days of delivery.
After 7 days, we cannot guarantee refunds or replacements because the item may have been worn, washed, or damaged after delivery.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom embroidery

  • Custom DTF prints

  • Personalized garments (hoodies, shirts, hats, tote bags, etc.)

  • Items washed, worn, or used

  • Items reported after 7 days

Lost or Damaged in Shipping

If your order was damaged during transit, please contact us within 48 hours with photos.
We will assist you with a UPS claim and determine the best solution.

Our Commitment to You

We stand behind our workmanship.
Our team checks the design, garment, size, and placement with you before production, and we only ship items that meet our quality standards.

Your satisfaction is extremely important to us, and if an unexpected issue occurs, we will do our best to make it right.

Questions?

For support, email us at: admin@powerprint.ca
Website: PowerPrint.ca
Location: Vancouver, BC, Canada